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USE CASE FOR MULTI CLUB OWNERS

Elevate Your Multi-Club Operations

Harness the power of centralized feedback collection, consistent quality management, and data-driven decision making to enhance member satisfaction across all your club locations. Players 1st provides the tools you need to streamline operations and deliver exceptional experiences everywhere.

Understanding our guests’ experience at our properties is of utmost concern to us. We have used other survey tools over the years and the Players 1st solution provides a level of useful information that we had previously not seen. The surveys were straightforward to implement, and the reporting capabilities provide actionable data that benefits our courses.
Mark Luthman, President at Touchstone Golf
Mark Luthman

President, Touchstone Golf

Trusted by the leading Multi Club Owner Troon Golf

Streamlined insights can help your MCO

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Centralized Feedback Collection

Gather insights from all clubs in one place for comprehensive analysis.

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Quality Across Locations

Ensure high standards are maintained at every club in your MCO.  

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Data-Driven Decision Making

Use analytics to make informed, strategic choices.

 

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Enhanced Member Satisfaction

Improve experiences to boost member loyalty and happiness.

Feedback for every stage

Why Use Customer Experience Management as a Multi-Club Owner?

Streamlined Insights: Players 1st allows you to gather and analyze feedback from all your club locations in one place, providing a holistic view of your operations.

Streamlined Insights: Players 1st allows you to gather and analyze feedback from all your club locations in one place, providing a holistic view of your operations.

Benchmark Performance: Compare your clubs’ performance against regional and national benchmarks to identify strengths and areas for improvement.

Benchmark Performance: Compare your clubs’ performance against regional and national benchmarks to identify strengths and areas for improvement.

Prioritize Investments: Use detailed insights to make informed decisions about where to allocate resources for maximum impact on member satisfaction and club success.

Prioritize Investments: Use detailed insights to make informed decisions about where to allocate resources for maximum impact on member satisfaction and club success.
Product Benefits

What you'll get from
Member surveys

Immediate notifications

Receive pop-up messages in real-time about feedback. 

Immediate notifications

Member management

Adjust actions by the various member groups needs.
Member management

Business
outline

See business performance through member ratings.

Business outline

Data-driven decisions

Use data to allocate resources across club areas.
Data-driven decisions

Custom
questions

Add tailored questions specifically for your members.

Custom questions

Industry benchmarks

Compare scores with industry competitors to set targets. 
Industry benchmarks
Over 3000 clubs trust Players 1st

Words from clients

70%

Response rates

Clubs utilizing surveys from Players 1st effectively gather feedback from the majority of their customers.

10k+

Responses per day

More than 10,000 survey responses are gathered through Players 1st Surveys on a daily basis across the world.

10M+

Surveys conducted

Through more than 2,500 golf clubs and the leading golf governing bodies, over 10 million surveys have been sent out. 

Understanding our guests’ experience at our properties is of utmost concern to us. We have used other survey tools over the years and the Players 1st solution provides a level of useful information that we had previously not seen. The surveys were straightforward to implement, and the reporting capabilities provide actionable data that benefits our courses.
Mark Luthman, President at Touchstone Golf
Mark Luthman

President, Touchstone Golf

The Players 1st platform has greatly enhanced our ability to engage our golfers and gain critical intelligence. These insights bring a comprehensive perspective into our golfer’s experiences and allows our operators to react in real time.
Mitch Harrell, Executive Vice President at Troon Golf
Mitch Harrell

Executive Vice President, Troon Golf

Expand your feedback bundle

Tailored survey products

Guest Survey Free
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Template

Guest Survey Free

Our non-binding survey with essentials for gathering valuable feedback and getting insights into guest experiences. 

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Artificial Intelligence
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Feature

Artificial Intelligence

Our AI feedback tool made specifically for helping golf businesses to analyze and structure comments from surveys.

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Business Intelligence
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Product

Business Intelligence

Our industry-leading solution for handling and analyzing member, rounds, and financial data for golf businesses.

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Get a tour

WANT TO TRULY KNOW ALL YOUR GOLF COURSES?

Schedule a tour with one of our Multi Club Owner Survey experts to see all the benefits you can gain from using Players 1st.

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