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Displays made for Member Feedback
Is the member satisfaction going up?
The Development Graph feature provides a straightforward view of all scores and ratings over time based on member feedback, enabling you to compare progress against national benchmarks or your previous scores. This empowers you to set targets for further improving member satisfaction.
Are you better than competitors?
The Benchmark feature compares member ratings for every aspect of your golf club to scores at other clubs utilizing Players 1st. This perspective allows you to set targets to climb the ranking list, whether for service, clubhouse amenities, or other key areas.
What do members feel a need to share?
The Comments feature offers an opportunity to read the in-depth comments that members have added to their survey responses, whether anonymously or with contact information. Their detailed descriptions highlight what the club is doing well and areas where it could improve, providing you with a deeper understanding of what members find important on an individual level.
What is the key part of great experiences?
The Priority Map feature provides an overview of scores for all aspects of the club, ranking them based on their impact on overall satisfaction. These advanced analytics pinpoint the main priority areas where actions should be focused to optimize outcomes.
Understanding our guests’ experience at our properties is of utmost concern to us. We have used other survey tools over the years and the Players 1st solution provides a level of useful information that we had previously not seen. The surveys were straightforward to implement, and the reporting capabilities provide actionable data that benefits our courses.
Mark Luthman
President, Touchstone Golf
The Players 1st platform has greatly enhanced our ability to engage our golfers and gain critical intelligence. These insights bring a comprehensive perspective into our golfer’s experiences and allows our operators to react in real time.
Mitch Harrell
Executive Vice President, Troon Golf
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Guest Survey Free
Our non-binding survey with essentials for gathering valuable feedback and getting insights into guest experiences.
Artificial Intelligence
Our AI feedback tool made specifically for helping golf businesses to analyze and structure comments from surveys.
Business Intelligence
Our industry-leading solution for handling and analyzing member, rounds, and financial data for golf businesses.
