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Access feedback
in a modern way
How is your business developing?
The Development Graph feature provides you with a change-over-time view of club scores based on your results from the feedback, all together with day-to-day comparisons with national or customized benchmarks. Whether you are undertaking developments or maintenance, this feature reveals if your club is developing for better or worse, as judged by your guests.
How do you rank compared to others?
The Benchmark feature provides you with a ranking overview of how guests rate various aspects of your business, from minor details such as the greeting at the counter to larger areas such as the entire course experience. The industry benchmark helps determine whether you are outperforming competitors or lagging behind.
What are guests saying word-by-word?
The Comments feature provides a dashboard section of the open comments that guests write at the end of each survey. For businesses reliant on guest feedback, this daily input is crucial for discovering what works well and addressing any overlooked problems promptly. Use this feedback to ensure unhappy customers receive apologies and prevent future guests from experiencing the same issues.
What do guests really find important?
The Priority Map feature provides you with a user-friendly overview of how important each area of the business is for overall satisfaction and whether the ratings meet guest expectations. This enables operators to prioritize improvements in areas that greatly impact the majority of guest experiences, rather than solely focusing on the loudest voices when making decisions.
Understanding our guests’ experience at our properties is of utmost concern to us. We have used other survey tools over the years and the Players 1st solution provides a level of useful information that we had previously not seen. The surveys were straightforward to implement, and the reporting capabilities provide actionable data that benefits our courses.
Mark Luthman
President, Touchstone Golf
The Players 1st platform has greatly enhanced our ability to engage our golfers and gain critical intelligence. These insights bring a comprehensive perspective into our golfer’s experiences and allows our operators to react in real time.
Mitch Harrell
Executive Vice President, Troon Golf
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Guest Survey Free
Our non-binding survey with essentials for gathering valuable feedback and getting insights into guest experiences.
Artificial Intelligence
Our AI feedback tool made specifically for helping golf businesses to analyze and structure comments from surveys.
Business Intelligence
Our industry-leading solution for handling and analyzing member, rounds, and financial data for golf businesses.
