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Enhance your

Customer Experiences

Lead your golf business to success with our
BEST-IN-CLASS Customer Experience Management solution. Elevate interactions, exceed expectations, and set the standard for unmatched customer satisfaction.

 

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TRUSTED BY

+3000 CLUBS GLOBALLY

Golf clubs in more than 20 countries trust Players 1st to optimize their customer experiences.

Leading within golf clubs

12M

Surveys conducted

125M

Data points

14K

Responses per day

+3000 golf courses can't be wrong

BEST-IN-CLASS survey tool

Our survey tool is designed specifically for golf businesses. Experience features like tailored survey templates, real-time notifications for quick adaptations, advanced analytics, and comprehensive benchmarking. Stay updated and ahead of the competition with the ultimate survey solution.

Survey Templates

ASKING THE RIGHT QUESTIONS IS KEY

In collaboration with survey and industry experts, as well as leading golf courses, we've crafted the ultimate survey templates to cover every aspect of the customer journey in your club. Easily customize by toggling questions on/off or create your own to fit your specific needs. Ensure you're asking the right questions to gain valuable insights and improve your services.

CALL-TO-ACTION

ACT UPON REAL-TIME NOTIFICATIONS

Protect your brand by turning dissatisfied customers into loyal ambassadors. With our real-time notifications, you can swiftly react to feedback and resolve issues before they escalate. Take immediate action to enhance customer satisfaction and safeguard your reputation.

 
ACTIONABLE INSIGHTS

ADVANCED ANALYTICS IN A SIMPLE WAY

No two customers are the same. Understanding what drives each customer segment is essential to ensure a balanced approach and optimal operational excellence. Advanced analytics identifies the main priority areas.

BENCHMARKING

EASY TO MEASURE
YOUR SUCCESS

Are you wondering, "How did we do?" after distributing your latest survey? With our industry benchmark, you can compare your club’s performance against peers and competitors. Discover where you stand, identify areas for improvement, and set ambitious yet achievable targets. Elevate your standards with insights that drive success.

INTEGRATIONS

AUTOMATED SURVEYS

Players 1st integrates with Golf Genius, Trackman, TeeOn, ClubInOne, and many other club management and tee-time booking software providers. 

Understanding our guests’ experience at our properties is of utmost concern to us. We have used other survey tools over the years and the Players 1st solution provides a level of useful information that we had previously not seen. The surveys were straightforward to implement, and the reporting capabilities provide actionable data that benefits our courses.
Mark Luthman, President at Touchstone Golf
Mark Luthman

President, Touchstone Golf

The Players 1st platform has greatly enhanced our ability to engage our golfers and gain critical intelligence. These insights bring a comprehensive perspective into our golfer’s experiences and allows our operators to react in real time.
Mitch Harrell, Executive Vice President at Troon Golf
Mitch Harrell

Executive Vice President, Troon Golf

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Players 1st is the leading Customer Experience Management solution designed specifically for golf businesses worldwide.

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